Refund policy
One3 Athlete — Refund & Returns Policy
At One3 Athlete, we stand behind the quality and performance of our products. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee so you can shop with confidence.
Your refund may be eligible if your return meets the conditions below.
30-Day Guarantee
You have 30 calendar days from the date of delivery to request a return.
After 30 days, we are unable to offer refunds or exchanges.
To begin your return, email us at support@one3athlete.com.
Our team typically responds within 24 business hours.
Return Eligibility Requirements
To qualify for a refund, the following conditions must be met:
✅ Product must be returned in its original packaging
✅ All parts, accessories, and manuals must be included
✅ Item must be in new or like-new condition
✅ Proof of purchase is required
✅ Item must be shipped back within 30 days of delivery
✅ Return must be approved by our support team before shipping
Returns sent without authorization may be refused or delayed.
Items Not Eligible for Refund
The following items are non-refundable and non-returnable:
❌ Final sale or clearance items
❌ Items damaged through misuse, neglect, or improper handling
❌ Products showing excessive wear or altered from original condition
❌ Items returned missing parts or packaging
Shipping & Fees
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
- Express, expedited, and priority shipping fees are non-refundable.
We recommend using a trackable shipping service and keeping your receipt.
Refund Processing
Once your return is received and inspected, we’ll notify you regarding approval.
✔ Approved refunds will be issued to your original payment method
⏳ Refunds typically process within 5–10 business days (depending on your bank)
If your return is not approved, we may ship the item back to you.
Exchanges
If you would like to exchange an item for a different size or product, please contact us. Exchanges are handled on a case-by-case basis and must still meet our return eligibility guidelines.
Damaged or Incorrect Items
If your order arrived damaged or incorrect, please contact us immediately at support@one3athlete.com with photos, and we will make it right.
How to Start a Return
1️⃣ Email support@one3athlete.com
2️⃣ Include your order number, reason for return, and photos if applicable
3️⃣ Wait for return approval and instructions
4️⃣ Ship your item using the provided return address
Our Commitment
We’re here to help you enjoy your One3 Athlete products. If you have questions about your order, returns, or eligibility, our team is happy to assist.